On Hand Wellness

Frequently Asked Questions

You can purchase any product without subscribing any time. Unfortunately, these purchases won’t qualify for the same discounts as your subscription products, though.

We have a no return policy for our hand sanitizer products and dispensers. Due to health and safety reasons, once the products have shipped, they cannot be returned and are non-refundable.

We want this process to be as easy as possible, so you can cancel your subscription any time. Our subscription service is also completely customizable, so if your shipments are coming too frequently or not frequently enough, you can always change to better suit your business needs.

We hate it when that happens! If you notice this before your order has shipped, please give us a call at 1-888-ONHAND-5, or send an email to [email protected], and our team will help you change the address.

Unfortunately, we are unable to change the shipping address once an order has been shipped. We recommend contacting the courier and referencing your tracking number to see if they can assist you.

Purple Frog Hand Sanitizer lasts for a whopping 3 years.

Purple Frog is proudly manufactured in Ontario, Canada.

Our products are safe, but we recommend pregnant women use caution and refrain from inhaling it.

Absolutely! You decide what you want to be a part of your subscription, whether you want to take away from our suggestions, or add more products, you will still receive the discount the subscription offers.

Yes, but please always use as directed and with adult supervision. If swallowed, seek immediate medical attention and contact your local Poison Control Centre.

Your order will ship within 48 business hours.

You should receive your products within 5-7 business days of the shipping date. However, there may be unexpected shipping delays given COVID-19.

Yes! Our hand sanitizer products are the CDC and WHO recommended formula .

Yes! Our sanitizer is on the approved Health Canada list.

Yes!

You can always reach us by calling 1-888-ONHAND-5 or emailing us at [email protected].

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